Starting Your Own Medical Billing Business - Part 2
« by Steve Verno, Certified Biller on: November 17, 2008, 05:01:52 AM
Your Own Medical Billing Business (Reprinted with
The following was sent to me by a friend trying to start her own medical billing business:
I was just getting ready to come to you with serious questions that may have a profound impact
on my life.
I am finding out that starting my own medical billing company is
difficult as far as the marketing is concerned and actually getting a first clientto sign up. I
am finding out it is not easy getting a CLIENT, period.
My question to you is
1.) Why is starting your own medical billing so difficult? I know what to do in marketing, but
money is involved... a lot and it never ends. Like for the Chambers of Commerce for membership
and every type of advertising.
2.) I need to be in a situation where I am directly talking to physicians. So where do
physicians go that I can meet/talk/have access to them face to face? I am thinking of maybe a
place they go to take the exam, etc? I am meeting up with "serious opposition"in door to door
marketing among the practices. I can't even get to talk to the physician or see him.
3.) Steve, do you have any ideas that don't involve too much cost for how I can gain a client -
getting contracts? I already have my website up and search engine submission.
Marketing Your New Business
Next comes the hard part: Marketing...
The hard part is getting your foot past the gatekeepers. This is not easy. They see people every day
trying to get their foot in the door and they have seen more pamphlets than you can imagine. They are used to
the sweet talk, the free chochkies, cookies and brownies. They have heard the line: "Using me will save your
provider money" about 1,000,000 times.
Think of things this way: You are in your home and every 5 minutes your doorbell
rings and there is a vacuum salesman there. What will you do after awhile? This is what the doctors office goes
through every day. So, you need to find a successful way to tunnel your way past the gatekeepers. Marketing will
be the most difficult and possibly expensive task you will get through.
Once you get to the Great Oz
How will you present yourself to show you are worthy of the doctor's business? You may be asked some
tough questions and be prepared to have some answers
a) Why should I give you my business?
b) why do you want to work from home?
c) If your intent is to be closer to your children, how much time will you devote to my business and how much time
will you devote to your family?
d) What happens if you have an emergency with your child?
e) How will you conduct business after a natural disaster?
f) How secure is my information?
g) How do you plan on getting the data sent to you?
h) Once you receive the data, what is the turn around time to sending a claim?
i) How far do you take a claim?
j) How many appeals have you filed and what is your success rate?
k) Do you have a compliance plan?
l) How do you handle attorney requests or subpoenas.
m) Tell me what you do with patient complaints.
n) Will you charge me a start up fee. If so, how much, and why?
o) What services can you offer me?
p) How much are your fees?
q) Do you have a proposal available to review?
r) Why should I use you versus hiring someone in house or another company?
s) What will you do if you decide to take a vacation?
t) What is your plan in the event of a natural disaster?
u) What precautions have you taken to secure my patient information?
We Want you to be
Successful in Your Medical Coding Career!
As With So Many Things In Life:
Success Isn't Always Guaranteed
Most businesses or companies FAIL within their first 5 years of doing business. I speak from personal
experience with other businesses I tried when I was younger. Just to give you an idea, my friend and I formed a
corporation per State Law. Our objective was to provide seminars on medical coding and billing back in the early
He was an office manager and I was already a biller with extensive training and experience as an
instructor. We prepared to give a free seminar at the time. We sent out 50,000 fliers, rented a nice hotel
conference room, came up with free gifts for give aways and we offered to provide free appeals to their claims
denials. We received no response to our marketing materials which was done by a professional company. No one
showed at the seminar.
-- Steve Verno, Certified Biller
Author: Steve is a Certified Master Medical Coder and Certified Master Medical Biller and
Medical Coding/Billing Instructor. He also is the co-owner of Lucrum Consulting, LLC, which provides training in
medical coding and billing issues, and helps physician's practices in areas such as A/R recovery, appeals, and